how we work
it's all about teamwork
With a county as large as Norfolk and the 3 primary Hospitals spread across it, it's not feasible for all members to be able to service all the locations efficiently. Therefore dependent upon where the member lives they are placed within one of 5 Operational Groups:
It is easy to focus upon the rider and drivers. However, without a team of trained Controllers ready to receive the calls and task the Volunteers, none of the jobs would get done. Controllers are based at home, so their location is less important than those that need to close enough to respond quickly. Their location may be less important, but their contribution is far from it.
All Riders, Drivers and Controllers are asked to submit a monthly 'Availability Return'. From this data a Monthly Rota is issued to ensure that there are 5 drivers/riders and 1 controller for every shift (nights, weekends and Bank Holidays).
There are, normally 2 Motorcycles and one car allocated to each team.
It is rare that a whole shift goes by without a single call. However, this does occur and so it is deemed perfectly acceptable for all Volunteers to go to bed normally. However, once a Rider/Driver has been mobilised the Controller remains available as they act as a safety contact should anything occur on the road in addition and will call the Hospital to provide updates. If there is any delay in service the Rider/Driver will update the Controller who will then inform the hospital.
The Controller has the capability to track each vehicle, throughout the shift, in real time.